In the ticketing tool, when an admin sends an answer and checks the "Ask for confirmation" checkbox at the bottom of the ticket update, the reporter sees it as a text at the bottom of the ticket asking if the answer was satisfactory. A "Yes No" option appears but it is not clickable. I suppose these should be buttons...?
Also, the style of the ticketing interface can be much improved. Updates sould not be shown in such large fonts but rather in another style. There shouldn't be that much spacing between all sections, and comment numbers (#1, #2, etc) are very large with no real alignment (I don't know if it points to the text above or the text below). Putting each comment in a box (together with the comment number) would make it clearer.
The general info at the beginning of the ticket takes too much vertical space. It could be added (except for the description) as a small box aligned to the right.
In the ticketing tool, when an admin sends an answer and checks the "Ask for confirmation" checkbox at the bottom of the ticket update, the reporter sees it as a text at the bottom of the ticket asking if the answer was satisfactory. A "Yes No" option appears but it is not clickable. I suppose these should be buttons...?
Also, the style of the ticketing interface can be much improved. Updates sould not be shown in such large fonts but rather in another style. There shouldn't be that much spacing between all sections, and comment numbers (
#1,#2, etc) are very large with no real alignment (I don't know if it points to the text above or the text below). Putting each comment in a box (together with the comment number) would make it clearer.The general info at the beginning of the ticket takes too much vertical space. It could be added (except for the description) as a small box aligned to the right.